Quick help
I cannot hear anything.
Check the volume on your iPhone and confirm audio is not being sent to AirPods, a Bluetooth speaker, or AirPlay. In Canopy, use Settings → Volume calibration to check the saved playback level. If playback reports a problem, choose Try Again.
The birds are too loud or distracting.
Canopy works best below ordinary listening volume. Open Settings → Volume calibration and set the sample like birds outside an open window. For fewer calls, lower Density in the player. Density changes how often birds sing; use volume calibration to change the playback level.
Playback stopped when I unplugged headphones.
That is intentional. Canopy pauses after a headphone route is removed so it does not unexpectedly play through the phone speaker. Press Play when you are ready.
Canopy is not playing in the background.
Start a session, then lock the phone or switch apps. If iOS has terminated Canopy after a system update or memory pressure, reopen the app and start again. Also confirm no other app has taken exclusive control of audio.
Sessions and controls
What is the difference between Reset and Ambient Mode?
Reset is a focused six-minute session. Ambient Mode offers 15, 30, and 60-minute timers plus an unlimited session for quieter background listening.
Why does the sound keep changing?
Canopy assembles short phrases from real field recordings while you listen. Timing, level, and stereo position vary within restrained limits for a gently changing soundscape. The library is finite: recordings and background textures can recur.
Where are the recording credits?
Open Settings in the app or visit the public Recording Credits page.
Privacy and data
Does calibration use the microphone?
No. Calibration plays a sample and asks you to choose a comfortable level manually. Canopy does not request microphone access.
Is listening history uploaded?
Canopy does not receive your listening history, preferences, or optional reflections. The app stores them locally and has no account, analytics, ads, or tracking SDK. iOS or computer backups may include this data, depending on your backup settings. See the Privacy Policy.
How do I erase Canopy data?
Deleting Canopy removes its local data from your iPhone; offloading it retains documents and data. Existing iOS or computer backups may still contain app data: manage those copies in your backup settings. There is no Canopy account or cloud-sync record to remove. Do not delete the app as a routine troubleshooting step; install updates over it to preserve history.
Still stuck?
Email [email protected]. Include what you were doing, what happened, your iPhone model, and your iOS version. Please do not send sensitive health or medical information.